The company reported a total agent count of 81,904 at the end of March, reflecting a 5% decrease from the previous year. Despite this, global transaction volume saw a 4% increase, reaching $38.6 billion.
Transaction sides experienced a 2% decline to 89,643. Additionally, eXp’s agent net promoter score rose to 78, up from 73 the year before, indicating improved customer satisfaction.
Advocating for Real Estate Listing Transparency
During the earnings call, eXp Realty CEO Leo Pareja highlighted the company’s response to industry policy changes, particularly the National Association of Realtors’ (NAR) updated Clear Cooperation Policy.
Pareja stated, “We believe that delayed marketing may lead to customer confusion, and we have chosen not to participate. On April 10, we announced a partnership with Zillow to ensure all eXp listings are launched on the first day of advertising.”
The brokerage is also making its listings available through APIs to major real estate portals like Zillow, Redfin, Trulia, and Homes.com to maximize consumer exposure.
Building a Platform Business
eXp World Holdings CEO Glenn Sanford described eXp as a comprehensive platform consisting of four interconnected businesses: eXp Realty North America, the international brokerage division, Success Enterprises, and the virtual technology platform Frame VR.
Sanford emphasized that eXp Realty North America serves as the company’s primary profit generator, enabling long-term reinvestment without the need for external capital.
He reiterated the company’s commitment to being the most agent-centric real estate brokerage globally, guiding all decisions and investments through that lens.
Investing in AI for Long-Term Productivity
Sanford highlighted eXp’s increasing investment in AI and digital infrastructure as strategic long-term initiatives aimed at transforming agent operations.
He emphasized that these investments are focused on driving AI-driven productivity, automation, and platform leverage for future benefits. Frame VR plays a crucial role in enabling global collaboration in a 24/7 connected environment.
Global Experience and Data Commitment
Pareja pointed out that eXp’s international presence has underscored the importance of clean and consistent real estate data.
He stressed the value of maintaining open and accessible listing data, citing the challenges faced outside of North America due to fragmented and inconsistent datasets.
eXp introduced a co-sponsorship program on May 1 to support agent attraction and mentorship, allowing new agents to benefit from the guidance of both a primary and co-sponsor.
The program incentivizes experienced agents to invest in new agents’ success while maintaining existing sponsor benefits.
Sanford concluded the call by reiterating eXp’s dedication to agents, technology, and long-term global growth, highlighting the company’s unique approach to fostering scalable and sustainable businesses.