Sridhar Sharma, who is known for creating Mr. Cooper’s patented AI technology, has been promoted to a new role within the company. Additionally, three new tech leaders are joining the team from other companies.
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Mr. Cooper, the nation’s largest mortgage loan servicer, is restructuring its leadership team to maximize its investments in new technologies and artificial intelligence.
Sridhar Sharma, credited with developing Pyro AI, Mr. Cooper’s advanced machine learning platform, has been appointed as the company’s chief innovation and digital officer. His innovations have played a key role in the company’s growth and delivery of exceptional customer service.
Sharma will continue to lead Mr. Cooper’s digital-first strategy, focusing on developing and implementing AI and machine learning solutions to enhance customer and team member experiences and drive the mortgage industry forward.
Mr. Cooper is also adding three new tech leaders to its team, including Jeff Carroll, who will serve as the company’s chief technology officer. Carroll’s experience at Sabre in platform and cloud engineering will be valuable in overseeing Mr. Cooper’s technology infrastructure operations.
The company has also recruited Prerna Kandhari as the incoming data engineering senior vice president and David Graham as senior vice president of data governance. Kandhari and Graham will work together to lead the company’s data strategy and governance models to support responsible AI and machine learning initiatives.
Mr. Cooper’s focus on digital transformation aims to enhance the mortgage servicing experience for customers through new tools, data, and products. The company is leveraging technology to improve operational efficiency and reduce costs, with significant savings expected from its investment in AI.
While technology offers many benefits, data security remains a priority for Mr. Cooper, especially after a data breach affecting millions of customers. The company has taken steps to protect affected clients and enhance data security measures.
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Contact Matt Carter via email