NEW YORK (AP) — Multiple online brokerage firms, including Charles Schwab, Fidelity, and Vanguard, experienced outages for thousands of users early Monday during one of the most significant stock market sell-offs of 2024.
Reports from users reached a peak around 10 a.m. ET, according to data from outage tracker Downdetector. Some frustrated customers mentioned online that they were unable to log in or view their account balances.
“Due to a technical issue, some clients may encounter difficulty logging into Schwab platforms,” Charles Schwab posted on X social media platform Monday morning. “Please accept our apologies as our teams work to resolve the issue promptly.”
A spokesperson from Fidelity informed The Associated Press via email on Monday that the company was aware of intermittent issues experienced by some customers earlier in the day, but the problems have since been resolved.
Vanguard did not respond immediately to a request for comment.
At its peak, Charles Schwab received nearly 15,000 outage reports from users around 9:50 a.m. ET, as per Downdetector. Fidelity and Vanguard had 3,800 and 2,900 reports, respectively, closer to 10 a.m. ET.
User reports significantly decreased for all three platforms an hour later, but the estimated time for full recovery was not immediately available for Schwab and Vanguard.