Important Inquiries to Make When Hiring a Moving Company
To ensure a smooth moving experience, it’s crucial to ask the right questions before choosing a moving company. By being informed, you can avoid any unexpected surprises down the road.
1. What services do you offer?
2. What services will result in extra fees?
Ensure that all the services you require are clearly outlined in the estimate to avoid additional charges. Common extras may include packing materials, carrying items up stairs, furniture assembly, and fuel costs.
3. Is your estimate binding or nonbinding?
Opt for a binding estimate to avoid price hikes after the fact. A binding estimate guarantees that your price remains unchanged unless you add items at the last minute.
4. How do you calculate costs?
Movers may base costs on factors such as hours worked, weight of items, or distance traveled. It’s also important to note that pricing can be influenced by seasonal demand.
5. Is your company a broker or carrier?
Some moving companies act as brokers and subcontract the actual moving to carriers. If this is the case, request the name and FMCSA number of the carrier for further research.
6. What’s your cancellation policy?
Inquire about the cancellation terms and associated costs in case your moving plans change. Understanding the policy upfront can save you from unexpected expenses.
7. What liability coverage do you offer?
Request detailed information on the coverage provided, including terms, costs, exclusions, claims process, necessary documentation, and resolution timelines.
8. Will your full-time employees or a subcontractor handle my move?
Ensure that the individuals overseeing your move have undergone background checks and are covered by workers’ compensation.
9. Can you guarantee delivery dates?
While most companies provide delivery windows, inquire about the option for a guaranteed delivery date if needed. Obtain written confirmation of the guarantee and associated costs.
10. What forms of payment do you accept?
Be aware of the payment options available, as some companies may charge additional fees for credit card transactions or require cash payments. It’s advisable to avoid movers that demand large upfront payments.